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ASKO.CLOUDDocs

Data Deletion Instructions

Last updated: 26 October 2026

This page explains how to remove data connected to our Meta app (Asko.Cloud Coexistence). The German version is available at Datenlöschung.

What we store

When a WhatsApp Business number is connected via Meta’s login dialog, we store the IDs of the WhatsApp Business Account, the phone number and the business portfolio, an encrypted access token and the app-scoped ID of the Facebook user who connected the number. We do not store names, email addresses or profile data of Facebook users, and we do not store WhatsApp message content permanently.

Option 1 – Remove the app in Facebook (automatic)

  1. Open Facebook → Settings & privacy → Settings → Business integrations (or Apps and websites).
  2. Select “Asko.Cloud Coexistence” and choose “Remove”.
  3. Confirm that you want Meta to send a deletion request.

Our system then automatically removes the stored Facebook user ID and returns a confirmation code. You can check the status at /data-deletion/status.

Option 2 – Disconnect the number in the WhatsApp Business App

In the WhatsApp Business App go to Settings → Account → Business Platform and disconnect. The app keeps working as before; we stop receiving data for this number.

Option 3 – Request deletion by email

Send an email to [email protected] with the phone number or WhatsApp Business Account concerned. We disconnect the number and delete all related data within 30 days, except data we must retain by law (e.g. invoices). We may ask you to prove that you are authorized to act for the business.